Editing
F.A.Q
Check out the frequently asked questions. Can’t find what are you looking for?
We’ve streamlined the video production process to make it simple, efficient, and hassle-free for you. Here’s a step-by-step breakdown of how everything works:
1. Subscribe and Access Your Portal
Once you subscribe to our service, you’ll gain access to our portal and create an account. This is your central hub for managing video requests and tracking progress.To make things even easier, we’ve created a pre-defined 'Raw Video' Folder where you can upload your footage, and a customized submission form to provide all the key details our editors need. By using these tools, you save time and ensure every request is clear and complete from the start.
2. Submit Your Video Requests
Using the submission form, you can outline your editing instructions, preferred style, captions, motion graphics, or any other specifics. This gives your editor everything they need to begin crafting your video.
3. Receive the First Version
As soon as your video is ready, you’ll receive an email notification prompting you to review the first version. At this stage, you can leave feedback directly within the portal to request adjustments or refinements.
4. Unlimited Re-Edits
We want your video to meet your exact vision, so you can request as many re-edits as you need until you’re fully satisfied. Keep in mind, however, that we work on one video at a time to maintain quality and focus.
5. How We Manage Your Queue
New Requests: Once a video is delivered for review, we’ll automatically begin editing the next request in your queue.
Re-Edits: If you leave feedback for revisions, re-edits are prioritized over new requests to ensure your video is finalized quickly.This organized queue system ensures smooth progress and minimizes delays.
6. Confirm and DownloadWhen you’re completely satisfied with the final edit, you can mark the video as "Confirmed" in your portal. Once confirmed, the video is ready for you to download anytime at your convenience.
We’ve designed our workflow to keep your projects moving efficiently while ensuring you’re always in control. We focus on one video at a time, but our process ensures there’s no wasted time between edits.
Here’s How It Works:
Submit Multiple Requests
We recommend submitting 2 or more video requests at a time. This allows your editor to seamlessly move on to the next video in your queue as soon as they’ve uploaded the previous one for review. By doing this, you’ll receive your edited videos faster and without unnecessary delays.
Review at Your Own Pace
Once your editor uploads the first video for review, they’ll start working on your next request unless you ask them to wait. This ensures a continuous editing cycle to keep your content pipeline running smoothly.
Perfecting One Video at a Time
If you prefer to tweak and perfect your first video before moving on to the next, just let your editor know. They’ll prioritize your feedback and make the necessary adjustments to your first video before starting on the second. This approach ensures every video meets your exact expectations without compromising efficiency.
Batch Submissions for Maximum Efficiency
For the best experience, submit your video requests in batches. This allows your editor to immediately jump to the next project in your queue, minimizing downtime and maximizing productivity. By batching your requests, you’ll always have a project in progress, ensuring no time is wasted.
Submitting an editing request is simple and streamlined, ensuring your editor has everything they need to deliver high-quality results. Follow these steps to submit your request:
1. Fill Out the Request Form
Start by completing all the necessary details in the request form. This includes:
Video Type: Specify the type of video you’re requesting (e.g., promotional, educational, social media, etc.).
Title: Add a clear and concise title for the project.
Resolution: Select the video resolution you need (e.g., 1080p, 4K).
2. Select Your Brand and Upload Assets
Choose the brand or project the video will be made for. Then, upload all the required footage and assets for your editor.You can upload files directly to your Raw Files Folder or share a link to your preferred cloud storage, such as Google Drive or Dropbox.
Compress your files into a single folder (e.g., .zip or .rar) for a smoother and faster download process.
3. Set Specific Requirements
Runtime: If you need your video to be a specific length, set the desired runtime.
Description or Script: Provide a detailed description of what you want in the video, or attach a script to guide the editing process.
Timestamps: If you have specific points in the footage you’d like to highlight, include timestamps for clarity.
Adding timestamps significantly improves turnaround times and ensures your vision is accurately captured.
4. Include Examples for Inspiration
Help your editor understand the style and tone you’re aiming for by providing examples:Share links to previous videos you’ve created, examples from the web, or samples from our video gallery.If you’re including multiple examples, specify which features you like from each (e.g., transitions, colour grading, text animations, etc.).
5. Set Video Priority and Submit
Let us know the priority of your video. If it's time-sensitive, be sure to mark it as a high priority so we can plan accordingly.Once you’ve filled in all the details, click Submit to send your request directly to your editor. Alternatively, you can save your request as a draft for future use if you’re not ready to submit it just yet.
Here’s What We Excel At:
Talking Head Videos: Ideal for sharing insights, tutorials, or thought leadership.
Interviews: Turn raw conversations into polished content that captivates.
Tutorials: Make your how-to videos clear, concise, and visually engaging.
Social Media Content: Short, attention-grabbing videos for daily posts or campaigns.
Ads: High-converting ad videos tailored to your brand and audience.
Repurposed Live Videos: Transform your recorded webinars or live streams into polished clips.
Limitations to Keep in Mind:While we’re up for almost anything, there are a few types of projects we don’t take on:
Exclusions: Music videos, wedding movies, and voiceovers.
You have the flexibility to submit video requests one at a time or in batches, but we highly recommend batching your requests for a more efficient workflow.
Saves Editing Time:
By submitting multiple requests at once, your editor can immediately start working on the next video after uploading the previous one for review. This reduces downtime and speeds up the entire process.
Streamlines Submission:
Submitting multiple requests together saves time compared to uploading and filling out forms for each video individually.
Effortless Duplication:
If your requests are similar and only a few fields need to be changed (e.g., video titles or minor instructions), you can duplicate your submissions. This makes the process even quicker.
Tips for Batching Video Requests:
Separate Requests: Ensure each video is submitted as a separate request for tracking purposes, even if they are part of a batch.
Provide Clear Instructions: If batching, describe every video in detail or outline your vision. Your editor will split the batch into individual requests for proper organization.
Leverage the Portal: Use our portal tools to streamline the process, such as duplicating similar requests and uploading footage in batches.
For shorter requests or those that require less editing, we can deliver them faster. More complex videos may take longer than the general estimates. Less complex videos can be delivered quicker, and you may even receive multiple requests per day.The turnaround time depends on the complexity and details of your requests.
We incorporate various engaging elements such as text animations, full-frame text b-rolls, GIFs, animated graphics, lower thirds, transitions, video b-roll, zoom-ins and zoom-outs, jump cuts, overlays, and more. You can explore examples of these elements in our video gallery.
These engaging animations are added by default. Short ads, in particular, will have plenty of engaging elements integrated, often appearing every few seconds.Given the short attention span of viewers, these elements are designed to keep your audience engaged, increase video watch time, and encourage viewers to watch your video all the way through.
Yes, we can edit and export 4K video footage with both the Essentials and Growth plans.
Expect potential delays as exceeding the size limit can result in longer download, processing, and rendering times.
We can incorporate a wide variety of B-roll types into your video to make it more dynamic, engaging, and visually appealing. Here’s a breakdown of the different types of B-roll we can include:
1. Full Frame Text Animations
Text animations are a great way to highlight key points, quotes, or information in your video. These full-frame text animations are visually engaging and can be customized with different fonts, colours, and styles to align with your brand.
Examples: Displaying important messages, statistics, or call-to-actions in a creative, attention-grabbing way.
2. Quotes
Adding quotes as B-roll is a powerful way to emphasize specific statements, whether from interviews, thought leaders, or any other relevant source. We can animate the text or overlay it on footage to make it visually impactful.
Examples: Inspirational quotes, key takeaways, or memorable lines from interviews.
3. Drone Shots
If you have aerial footage or would like to include aerial views, we can integrate drone shots into your video. These shots provide a cinematic, sweeping perspective, ideal for establishing scenes or showing expansive landscapes.
Examples: Outdoor events, property shots, travel content, or wide-location visuals.
4. Gimbal Footage
Smooth, stabilized footage captured using a gimbal can elevate your video’s production value. Gimbal shots are perfect for dynamic, moving visuals, giving a professional and cinematic feel to your project.
Examples: Walking shots, tracking shots, or capturing movement without shaky footage.
5. Video B-Roll You Provide
If you have any pre-recorded video footage that you would like us to incorporate as B-roll, simply upload it with your request. We can seamlessly integrate your footage into the final video.
Examples: Behind-the-scenes footage, b-roll from interviews, event highlights, or additional content that complements the main video.
6. Simple Animated B-Roll with Graphics
We can add simple animated B-roll elements such as lower thirds, arrows, icons, or motion graphics. These can be used to highlight specific points, add transitions, or make your video more visually engaging.
Examples: Animated transitions between scenes, graphics to emphasize ideas, or visual cues to reinforce the message.
7. Stock Footage B-Roll
If you don’t have specific B-roll footage or need additional scenes, we can pull from our collection of stock footage. We have access to a wide range of high-quality video clips that can suit various themes, topics, and moods.
Examples: Stock clips of nature, cityscapes, business environments, lifestyle, or conceptual visuals.
Custom B-RollIf you have any special requests for B-roll that doesn't fall into the categories above, feel free to share them with us! We're open to creative ideas and can work with you to make your video truly unique.
Yes, we can hide cuts in your video where possible. While some clients prefer jump cuts for their style, we aim to make the editing as seamless as possible. If you'd like, we can use techniques such as zoom ins and zoom outs, full-frame text b-rolls, transitions, stock video b-roll, or even multicam setups to hide the cuts and maintain a smooth flow.
Yes, you will receive notifications in three ways:
- Emails
- Portal notifications
- Slack notifications (if enabled)
Whenever your editor updates the progress of your requests, you should receive notifications via email, portal, and potentially Slack.If you do not receive any notifications, please contact us so we can resolve the issue.
It depends.We usually cannot send you XML or project files due to copyright restrictions. This is because we can’t provide stock assets separately only the final video product. However, if no stock videos, audio, animations, presets, or templates are used in your project, or if you provide your own assets, we can send you the .xml or project files since there will be no stock content involved.
Please keep in mind that XML files might not work properly with advanced effects, presets, or transitions. This can cause the playback to differ from the original project.
You can request as many different sizes or formats for your video as you need.
Video Size Aspect Ratios:
- 4:5 (Facebook / Instagram)
- 1:1 (Facebook / Instagram)
- 9:16 (Stories / Reels)
- 16:9 (YouTube)Any other size you may need
Video Formats: MP4.MOV and any other format you may need
Explainer Videos
F.A.Q
Check out the frequently asked questions. Can’t find what are you looking for?
There are several different styles of animated explainer videos, and the right one depends on your business, message, and target audience. Common styles include:
2D Animation: Traditional flat animation, ideal for clear, straightforward messaging.
3D Animation: Offers a more dynamic, immersive feel, perfect for showcasing high-tech products or services.
Motion Graphics: Great for visually communicating data or abstract concepts.
Whiteboard Animation: A minimalist style that simulates drawing on a whiteboard to explain ideas step-by-step.
Screencast Animation: Focused on showing software interfaces or digital platforms.
Kinetic Typography: Uses animated text to deliver your message in an engaging way.
Stop Motion: A unique style using real objects or figures in frame-by-frame animations.
Explainer videos are short, engaging, and dynamic videos that break down complex ideas, products, or services, making them easy to understand. These videos aim to capture the attention of your audience by simplifying your message, helping viewers quickly grasp what your brand is offering. Whether it's showcasing a new product, explaining a service, or demonstrating how something works, explainer videos are designed to leave a lasting impression and drive engagement with your brand.
To kick off the production of your explainer video, we’ll need you to complete a brief form with key details about your project. Then, we’ll schedule a kickoff call with you and our team to ensure we fully understand your vision and goals. This collaborative approach ensures we’re on the same page from the start.
We’ll also need any assets that can help us visualize your product or service. This could include things like images, CAD files, screen recordings, testimonials, or whitepapers.
These assets help us create a more accurate and tailored explainer video. If you require a video in multiple languages or need localization, we can accommodate that as well.
Throughout the production process, we’ll keep you in the loop and request feedback at every stage. We offer unlimited revisions, so you can ensure the final video aligns perfectly with your expectations.
Simply schedule a meeting with us, and we’ll send you a form asking for essential details like your name, business email, project budget, and product requirements. After you submit the form, one of our explainer video production experts will reach out to you with everything you need to know about the process, pricing, turnaround times, and how to kick off your project. We’ll guide you through every step, ensuring a smooth and successful video production experience.
Your explainer video script should include the core message you want to communicate, highlighting the main problem your product or service solves and how it benefits your audience. It’s important to keep the language simple and relatable, focusing on clarity and brevity.
Start with a strong hook in the first few seconds to capture attention, and make sure to end with a clear call-to-action. We’ll help you craft the script or work with your existing content to ensure the best outcome.
Yes, one of the biggest advantages of explainer videos is their versatility. You can use them on your website, social media, email campaigns, and even in sales presentations. It’s a great tool for driving conversions across various platforms, and we can adapt the video’s format and aspect ratio for different uses, such as vertical videos for Instagram or short snippets for TikTok.
For shorter requests or those that require less editing, we can deliver them faster. More complex videos may take longer than the general estimates. Less complex videos can be delivered quicker, and you may even receive multiple requests per day.The turnaround time depends on the complexity and details of your requests.
In today’s digital age, explainer videos have become a powerful tool for businesses looking to connect with their audience. Most consumers prefer learning about a product or service through a video, as it’s quicker and more engaging than reading lengthy descriptions. If you find that your website or marketing materials are loaded with complex explanations or technical details, an explainer video could be the key to simplifying and clarifying your message.
Relying solely on text may not yield the desired results, and your competitors are likely already using videos to capture attention. Explainer videos make it easier for potential customers to understand your offerings and take action whether it's making a purchase, signing up, or reaching out for more information.
Explainer videos are versatile tools that can benefit businesses across various industries. If you’re in technology, finance (BFSI), or healthcare, these videos are invaluable for explaining complex products, services, or concepts in an easy-to-understand manner. Technology companies can demonstrate how their software works, BFSI can showcase financial products, and healthcare businesses can explain medical procedures or devices.
However, it’s not just tech or medical industries that benefit—explainer videos can also be used to enhance internal communications, employee training, or team collaboration. Any business that wants to engage its audience, educate them, or simplify complicated information should consider using explainer videos.
When it comes to explainer videos, the shorter, the better! While the ideal length depends on the complexity of the message, we recommend keeping your video between 60 to 90 seconds. The first 5-6 seconds of the video are the most critical because that’s when viewers decide whether they want to continue watching. Engaging viewers early with a compelling hook can make a significant difference in retention rates.
more intricate topics, you can extend the length slightly, but always keep your messaging clear and concise to avoid losing the audience's attention.
Typically, our 2D animated explainer videos range between $2,400 and $4,800 depending on the complexity of the animation, video duration, and timeline. While 2D animation tends to be more affordable, 3D animation can be more expensive due to its detailed production requirements.
Our package include key elements like scriptwriting, voiceovers, storyboarding, graphics, animations, and sound effects, ensuring that you get a comprehensive, professional product.
The production time for an animated explainer video can vary based on factors such as the complexity of the animation and video length. On average, the process takes between 4-12 weeks. However, our in-house design team works efficiently to ensure we can manage multiple projects at once. For a typical 60-second animated video, the process usually takes around 3-4 weeks.
Other factors such as the feedback time, revision requests, and the level of detail required can influence the timeline, but we ensure that each project is completed without compromising on quality.
While live-action videos have their place, animation offers a unique set of advantages for explainer videos. One of the biggest benefits of animation is the level of creative control it offers. You have the ability to craft every detail of the video from the characters, colours, and setting to the movements and transitions. You’re not limited by the constraints of real-life locations, actors, or expensive production setups.
Animation also allows you to visually explain abstract or complex concepts in a way that live-action simply can’t match. For example, a healthcare explainer video can show how a product works inside the human body; something that would be challenging or impossible to achieve with live-action footage.
To gauge the effectiveness of your explainer video, you can track several key performance indicators (KPIs). These include:
Views: How many people watched the video? This is a basic metric but important for understanding initial interest.
Engagement Rates: How long did viewers stay on the video? Did they watch it to the end or drop off early?
Conversion Rates: Did the video lead to more sales, sign-ups, or other conversions?
Viewer Feedback: What are your viewers saying? Positive feedback, comments, and questions can give you insights into the video’s impact.
By analyzing these metrics, you’ll be able to determine whether the explainer video met your objectives and how well it performed compared to your goals.
Subscription
F.A.Q
Check out the frequently asked questions. Can’t find what are you looking for?
We recognize that every brand, vision, and project is unique. To ensure we deliver the best results, we kindly ask you to provide key details about your business in the portal. Your insights play a critical role in two important ways:
1. Tailoring the Match
By understanding your business’s nature, goals, and brand identity, we can select an editor whose expertise perfectly aligns with your project. Whether it’s your preferred tone, editing style, or industry-specific nuances, your input ensures a personalized fit.
2. Ensuring a Smooth Process
Clear communication leads to efficiency. The more information we have, the faster and smoother the onboarding process will be. This means quicker matches, seamless communication, and a faster start to your project.
- The nature of your business
- Your target audience
- Your preferred editing style
- Specific requirements or goals
The onboarding period isn’t just a procedural step. It’s the cornerstone of a successful partnership. By actively participating in this process, you help us find an editor who not only meets but exceeds your expectations.
Choosing an Editor:
We are dedicated to providing high-quality editing services that are customized to meet your unique needs. We understand that selecting the right editor is essential to the success of your project. To ensure a seamless experience, we want to clarify our policy regarding individual editor portfolios.
Why We Don’t Provide Individual Portfolios
Our team of editors is carefully chosen based on their experience and expertise, ensuring they all uphold the same high standards of quality. Rather than providing individual portfolios, we encourage our clients to explore our video gallery, which showcases the diverse range of projects we’ve completed. This gallery offers an overview of the various styles and types of content we’ve worked on, giving you a clear sense of the quality you can expect from our entire team.
Matching You with the Right Editor
We are committed to pairing you with an editor whose skills and experience align with the needs of your project. Our client support team takes the time to understand your requirements and preferences, ensuring that you are matched with the editor who is best suited to bring your vision to life.
If You’re Not Satisfied
Your satisfaction is our priority. If, for any reason, you are not satisfied with the editor assigned to your project, you can easily request a change through the portal. We aim to provide a seamless experience and are here to ensure that you feel supported throughout the entire editing process.
Our editors are ready to assist you every step of the way, handling a variety of video editing tasks to ensure your content stands out in the digital space.
Resizing: We’ll adjust your videos to seamlessly fit multiple platforms and screen sizes, ensuring they look great everywhere.
Creating Variations: Want to try different versions of your content? We’ll create multiple variations to find the best fit for your audience and goals.
Editing Long-Form Content: We excel at transforming long videos into engaging, captivating content that holds your audience’s attention.
Splitting Long-Form Content to Reels: We can break down your longer videos into short, punchy reels that are perfect for social media.
Editing Short-Form Content: Short videos demand precision. We’ll fine-tune every second of your video to ensure it’s impactful and engaging.
Creating Animations: Add an extra layer of creativity with animations that elevate your content and make it stand out.
What We Don’t Handle:
While our editing team is versatile, there are a few tasks that fall outside our scope of service:
Graphic Design Creation: For graphic design work, we recommend consulting a dedicated designer who can bring your vision to life.
Voice-Over Recording: If your project requires voice-over work, we suggest sourcing the perfect voice talent separately.
Video Material Sourcing: Our editors only work with stock libraries to ensure high-quality and legally sound material.
Consultation and Collaboration: Don’t hesitate to reach out for guidance on content strategy, filming tips, or social media advice. We’re here to collaborate and make sure every aspect of your video is spot-on.
The first two weeks are critical in establishing a productive working relationship with your editor and setting the stage for successful collaboration. During this time, we’ll focus on learning your preferences, style, and vision for your videos. While the process may feel slower at first, it’s designed to set you up for long-term success.
Here's what you can expect during the first 14 days:
1. Getting to Know Your Editor & Account Manager
In these early days, you’ll start building a relationship with the editor & account manager who will be working on your content. Use this time to:
- Share Your Vision: Let your editor know what you want to achieve with your videos, including your goals, style preferences, and key messages.
- Explain Your Brand: The more your editor knows about your brand, audience, and values, the better they can create videos that align with your identity.
- Provide Clear Guidelines: The clearer and more detailed your requests, the easier it will be for your editor to deliver exactly what you're looking for.
2. Providing and Receiving FeedbackThe first few weeks are essential for refining your editing style. Expect to:
- Review and Adjust: As your editor works on your videos, provide feedback on the elements you like and the areas that may need adjusting.
- Collaborate Actively: This period is about refining your creative process, so be open to discussing changes and providing constructive feedback.
- Fine-Tune Your Preferences: Through feedback, you’ll help your editor learn more about your personal style, whether it's pacing, colour grading, transitions, or specific visual effects.The more feedback you give, the better your editor can adapt to meet your expectations.
3. Refining Your Video Styles
The first 14 days are the perfect time to experiment and refine your approach to video editing:
- Test Styles and Effects: Try out different editing techniques, transitions, and styles to discover what resonates best with your brand.
- Collaborate on Creative Ideas: Share your thoughts, and let your editor suggest improvements or explore new creative approaches.
- Refine Visual Identity: As you work together, you’ll begin to establish a consistent look and feel for your videos that reflects your brand’s identity.The goal in the first 14 days is to explore and understand what works best for you and your audience.
Setting Expectations for the Future
While the first two weeks may feel like a slow start, they are essential for building the foundation for quicker and smoother edits in the future. By the end of this period, you and your editor will have developed a deeper understanding of your preferences, which will lead to faster and more accurate results moving forward.
The Value of Feedback
Remember, providing feedback early on will have a huge impact on the efficiency of your editing process in the long run. The more details you provide now, the more tailored your videos will be in the future. Your editor will be able to work faster and deliver higher-quality results as they gain a better understanding of your needs.
Reach Out Anytime
During these 14 days, our team is always available to assist with questions, concerns, or suggestions. Whether it’s technical support, creative input, or general inquiries, we’re here to ensure your experience is as smooth and productive as possible.
Complexity of Requests: Videos requiring intricate edits, custom animations, or extensive b-roll may take longer than simpler edits.
Your Activity and Responsiveness: Providing clear instructions, detailed timestamps, and timely feedback will help streamline the editing process.
Plan-Specific Guidelines: Each plan includes turnaround time estimates based on the length and type of your videos.
Turnaround Time Estimates
Turnaround times vary depending on your subscription plan and the length of your video. Please note that these estimates are for business days only, as we do not work on weekends or public holidays.
We edit one video at a time. Once your video is delivered for review, we immediately move on to the next video in your queue. This ensures continuous progress without delays.If you selected multiple sizes or formats for a single video, all versions will be uploaded to your account within 24 hours after the video is approved.
Communicate Early: Speak with your editor or account manager after the first few requests. They can provide personalized estimates based on the nature of your projects.
Use the Average Complexity Estimates: If your requests are average in complexity, our general turnaround time estimates are a great starting point.By working together and maintaining clear communication, we’ll ensure your videos are completed efficiently and to your satisfaction.Providing an exact timeline for your video can be challenging before starting the project. Turnaround times depend on several factors, including the complexity of your requests, your responsiveness, and the details provided.
The production time for an animated explainer video can vary based on factors such as the complexity of the animation and video length. On average, the process takes between 4-12 weeks. However, our in-house design team works efficiently to ensure we can manage multiple projects at once.
For a typical 60-second animated video, the process usually takes around 3-4 weeks.Other factors such as the feedback time, revision requests, and the level of detail required can influence the timeline, but we ensure that each project is completed without compromising on quality.
We edit one video at a time. Our streamlined workflow ensures that we maximize efficiency while maintaining the highest quality.
Here's how it works:
- Once we deliver a video for your review, we immediately move on to the next video in your queue. You don’t have to wait for us to receive your feedback before we start working on the next project. This allows us to deliver more completed videos in a shorter timeframe.
- This approach ensures continuity and prevents delays in your content creation process. While you review and provide feedback on one video, our editors are already working on the next, keeping your production cycle moving smoothly.
- For clients with ongoing or high-volume needs, this system is designed to keep your queue moving efficiently without sacrificing quality.
By focusing on one video at a time, we ensure every project receives the attention and precision it deserves. Whether it’s a quick turnaround or a complex edit, you can trust that each video will meet our high standards.
Real-Time Communication via Messaging Through Portal
When you create an account in our portal, you'll notice the message tab. Utilize that to message your account manager in real time to ask any questions, get updates, and etc.
Slack Invitation
Upon subscribing, clients with multiple members on their team will receive an invitation to join our Slack workspace. This platform allows you to communicate directly with your video editor, providing immediate feedback, sharing ideas, and asking questions. Real-time communication ensures that the editing process is smooth, efficient, and collaborative.
Duration of Slack Access
Standard Account: If you have a standard Slack account, your access to the Slack channel will be valid for 90 days after accepting the invitation. After this period, access will be discontinued unless you upgrade to a premium account.
Premium Account: For clients with a premium Slack account, access to the Slack channel will continue beyond the 90-day period, ensuring ongoing and uninterrupted communication with your video editor.
Alternative Option: Client-Owned ChannelsIf you prefer to use your own Slack workspace, you can invite your Wavely video editor to join it. Since we maintain a premium Slack account, our editors can seamlessly collaborate with you without any time limitations.
14-day satisfaction guarantee for all plans (first month only). Please note that refunds are not available after the 14th day of your subscription. Additionally, add-ons are non-refundable. How to Request a RefundIf you wish to request a refund, simply contact us within the first 14 days of your subscription.
We operate on business days, which are Monday through Friday (EST), excluding weekends and public holidays in the Canada & United States.
While you can still submit video, review content, and message us on weekends, please note that your editor will begin working on your requests starting Monday
We provide general turnaround estimates based on video length and complexity. These are guidelines more intricate edits may take longer, while simpler ones could be delivered faster. The final timeline depends on our production team's assessment.
After completing a few requests, connect with your editor, account manager, or customer support. This allows us to refine estimates and align expectations.If your video’s complexity is average, general estimates are a great starting point.
Simple requests: Faster than standard timelines, with potential for multiple edits per day (especially for Growth plan clients).
Complex edits: Require more time and communication but include unlimited revisions for perfect results. Factors Influencing Turnaround Time
1. Scope: Large amounts of raw footage (e.g., 1 hour of footage for a 10-minute video). Numerous files requiring organization and selection.Multiple edits requested in one order.
Examples: A vlog compiled from 70+ files.Ads with various durations cut from a single footage source.
2. Complexity: Custom animations, advanced VFX, or detailed edits.Videos filmed with cameras requiring significant post-production.Extensive stock footage searches by editors.
Examples: Music videos with VFX.Professional ads with 3D animation and colour grading.
3. Request Details: Missing information, broken links, or corrupted files. Out-of-scope elements requiring adjustments or additional input.How Clients Can Speed Up Turnaround Times
Tips for Quicker Edits: Schedule a call with your editor to establish workflows and expectations, provide clear, detailed instructions, including timestamps for footage. Organize your files in the portal (e.g., label main videos, b-roll, photos, and logos clearly). Submit only necessary files for the final edit and allow your editor time to adjust during the first week or two; this builds efficiency over time.
1. Why did my editor exceed the estimate?
Your request may involve a larger scope or higher complexity. Your editor will notify you if extra time is needed.
2. Why was my request separated?
Large or multi-edit requests may be divided into smaller tasks for efficiency. Extremely large projects might require separation on your end.
3. Why aren’t my promised videos delivered on time?
Turnaround times are estimates. Variables like scope, revisions, and priority shifts affect timelines. Our editors work on one video at a time to maintain quality.
Timestamps are time frames that indicate specific parts of your video footage. They help editors know exactly which sections of your video to include or exclude.
Here's an example of how timestamps look:
- File name_1 | 03:00–07:05
- File name_2 | 01:43–04:46
- File name_3 | Full clip If you want to use the entire footage from start to finish, you can simply indicate "full clip" in the Media Footage Timestamps section when submitting your order.
By default, editors will remove stutters, sentence retakes, and pauses unless specified otherwise. If you have additional specific cuts or edits in mind, you can include them in your instructions.
Do I Need to Submit Timestamps?
While submitting timestamps isn’t mandatory, it is highly recommended for faster and more precise editing. Editors will decide on the cuts themselves if you don't share them.
With timestamps: Clear instructions reduce the likelihood of revisions and speed up the turnaround time.You can also provide your editor with additional materials, such as a script.
Notes outlining key points to emphasize.A rough structure or sequence for the video.The more direction you provide, the smoother and quicker the editing process will be!
When submitting a video, you have the option to include music in your video. You can choose whether to add music, select the genre, or leave it up to your editor’s discretion. Below, we’ve outlined how music can be handled for your videos.
Using Music from Wavely's Library
We provide access to a wide range of stock music from our library. This music is pre-cleared for use, which means you don’t have to worry about any copyright issues.
No Copyright Concerns: Our music library is licensed for use in videos, so it is safe and legal for distribution on platforms like YouTube, Vimeo, and social media.
Rare Cases: In some instances, certain platforms might require you to whitelist the video due to platform-specific policies. If this happens, just contact your editor, and they’ll quickly help resolve the issue.
Using Your Own Music: If you have a particular music track you’d like to use in your video, you can upload it during the submission process. However, there are some important points to keep in mind:
- Music License: You must have the proper license or permission to use the track in your video. We cannot take responsibility for any copyright issues that arise from using unlicensed music.
- Copyright Responsibility: If you choose to provide your own music, the responsibility for copyright compliance falls on you. Be sure that the track is cleared for commercial use, especially if you plan to publish the video on platforms like YouTube, Facebook, or other social media sites.
When submitting your video request, simply indicate whether you want music included and, if so, whether you’d like us to choose it from our library or if you’ll provide your own track. If you’re providing your own music, ensure that you have all the necessary rights and permissions.If you have any questions or concerns about using music, don’t hesitate to reach out to your editor for clarification or assistance!
Admin
F.A.Q
Check out the frequently asked questions. Can’t find what are you looking for?
We have plenty of talent to choose from. When you subscribe to any of our plans, we carefully review your information to match you with an editor who we believe is the best fit. However, we understand that preferences and needs can evolve.
Will Changing My Editor Make a Difference?
Yes, changing your editor can make a significant difference. A new editor might:
Understand Your Niche or Style Better: They could have more experience in your specific industry or creative approach.
Bring Improved Turnaround Times: Their skills and workflow might align better with your project requirements.
Enhance Collaboration: A different personality might lead to smoother communication and collaboration.All our editors are highly skilled and managed by us, but we know that the perfect fit can vary, and we’re here to make adjustments as needed.
How to Request an Editor Change
You can request an editor change quickly and easily through your account manager or send an email at hello@wavely.fm
Yes! Since our service operates on a recurring, subscription-based model, you will be automatically charged every month. With each transaction, you will receive an email containing the invoice for your payment.If you ever need access to past invoices or have specific billing questions, you can always contact us at hello@wavely.fm, and we’ll be happy to assist!
Everyone deserves a break, including our editors! But rest assured, your content creation won’t miss a beat. Here's how we ensure seamless service while your editor is away:
1. A Covering Editor Will Be Assigned Automatically
If you're on a tight posting schedule or require daily content edits, we’ve got you covered! Your Account Manager will assign a temporary covering editor who will handle your projects during your editor's vacation.
2. Consistency is Guaranteed
The covering editor will have full access to your design and project files. This ensures your videos maintain the same style and quality you’ve come to expect—no surprises, just great results!
we ensure your files are accessible while maintaining clear retention policies. Here's how it works:
For Active Clients
Portal Storage - Edited videos are stored in the portal for up to 6 months.
Project Files -Editors keep your project files for up to 3 months for potential re-edits.
After Cancellation
Archived File -Your files will be archived immediately upon subscription cancellation.If you reactivate your subscription within 2 months, your files can be restored.
Deletion Timeline - After 2 months of cancellation, all files in the portal will be permanently deleted.
Project Files: Editors retain your project files for 1-2 months after cancellation. project files for 1-2 months after cancellation.
We value transparency and strive to make your subscription experience seamless. Here's everything you need to know about starting, canceling, and requesting refunds for your subscription.
Subscription Start and Satisfaction Guarantee
Your subscription begins immediately upon purchase, including weekends, holidays, and onboarding (which takes up to 24 hours).We are committed to ensuring your satisfaction from day one of your journey with us.
Cancellation Made Easy
To cancel your subscription, simply fill out the cancellation form in the portal. Your cancellation takes effect at the end of the current billing period, so you retain access until that time.
We are committed to delivering high-quality video editing and podcast production services. However, we understand that situations may arise where you might need to request a refund. Our refund policy is designed to be clear and transparent, giving you peace of mind while working with us.
14-Day Refund Period
You may request a refund if you cancel your subscription within 14 days of the initial sign-up date. This 14-day Customer Satisfaction Period applies exclusively to fully paid monthly, quarterly, and annual subscriptions. After this 14-day window, refunds will not be issued.
Non-Refundable
- ItemsPromotions, upgrades, add-ons, and adjustments to existing plans are non-refundable.
- Partial months of service, downgrades, or unused time are not eligible for refunds or credits.
Abuse of Refund Policy
Wavely reserves the right to refuse a refund request if we determine, at our sole discretion, that there is evidence of fraud, refund abuse, or manipulative behaviour.
Client Responsibility
It is the client’s responsibility to utilize our services after payment. No refunds or credits will be provided for unused time or services not utilized.For any questions or support, feel free to contact our team
Working with Wavely
Customized Video
Unlimited Team Members
Playbooks & Guides
1 Week Onboarding
B2B Content
Made Easy
Let's work together to simplify your content creation process.
